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Helsinki Sotepe


Helsinki Sotepe – Developing a self- and team-directed working culture

Stadin sote – currently Helsinki Social Services, Health Care and Rescue Services Division(sotepe)- offers family and social services, hospital, rehabilitation and care services, health and substance abuse services, and rescue missions to the residents of the city of Helsinki.

In 2019-2020, 23 teams participated in the pilot program, where the ability and operating model was built, with which the HR can facilitate a self- and team-directed way of working independently. The dialogical strengthening of self- and team-directed working culture continues in Helsinki sotepe.

Dialogue workshops are perceived as exceeding expectations and the good feeling created in them fuels enthusiasm for joint development and experimentation work.
Manager, Helsinki Sotepe

ACCOMPLISHMENTS

One year after the start of the program, the supervisors who participated in it have reported the following achievements:

  • Medicine safety has improved with the development of expertise and information sharing.
  • Customer satisfaction improved (reply delay reduced and positive feedback received from relatives).
  • Improved workplace atmosphere and better employee retention.
  • The joy of work increased.
  • Better utilization of resources – no need to use a substitute service.